Update on Bell Mobility

Hilarious thing came in the mail today! Apparently, Bell thinks that some customers might be getting a little displeased with their services. So instead of doing anything meaningful and productive, they send me a letter saying:

“Dear Tyler B,

I would like to take a moment to thank you for your business and tell you how much we appreciate you as a client. At Bell Mobility, we work very hard t ensure that you are satisfied with our service.I believe that you should expect nothing less than the best from us. It all starts with giving you access to the best coverage on the fastest and largest mobile network across North America. That network makes it easier for you to enjoy exclusive services such as Canada’s largest mobile music library and HBO TV shows on your phone.

And while we aren’t perfect, we do provide the beset client care service in our industry in Canada. For example, only with Bell do you have the option to have us call you back at a more convenient time. And we also offer more Self serve options than any other carrier, while having a dedicated representative ready to help if you need in-person support.Once again, thank you for being a Bell Mobility client. I hope that our commitment to earning your business means that you will stay with us for years to come.”

My favorite line is we aren’t perfect, but we have people to talk to when you call.

Maybe Bell should start taking complaints seriously and not giving people a ridiculous charge for incoming text messages. Just a thought.

Thanks Bell for providing a service that you know isn’t perfect and apologizing for it instead of fixing it. [/sarcasim]

Bell Mobility and SMS

I’m not sure if anyone has heard or cares about the the incoming price adjustment regarding Bells incoming text messages. The price is currently free, but it is moving to $0.15 in August. This may not seem like a big deal, but people like me use incoming texts a lot (more later). The argument is that the 140 character SMS’s are apparently clogging up Bells system just like peer-to-peer networks. But this time the customer will pay.

Some people have made the point that the price of SMS’s should be raised, and I agree completely (sort of…). If the price of SMS has to rise, I’d rather the onus be on the person in control. Sending a text is a completely voluntary thing to do, while receiving a text has nothing to do with the person receiving. Maybe instead of raising the cost of home phone lines, you will have to pay for incoming calls at home! It is Bell after all.

Now about me… I have my Gmail/ Google Calander linked to my stupid phone (It is not a smart phone) using text messages. So I get the title of emails and the jist of my events without having to check things. This has worked best for me but now it will cost me a couple of dollars a month.

I am mad only because now to continue doing this I will need to upgrade my plan to something I dont need. Thank you Bell, you are the beacon for which all telecoms companies should follow.